Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before opting for our hospitality services, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us.
Our Policy for the cancellation and refund will be as follows:
The cancellation is free of charge 5 days prior to the date of arrival, after this time we charge you 90% the room rate as cancellation fee, if we could not sell the room more.
Non Refundable Rate: For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.
Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
No parties are allowed at the premises.
Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply. Please inform us in advance of your expected arrival time.
You can use the Special Requests box when booking or contact us directly with the contact details provided in your confirmation.
Languages spoken: German, English, Hindi, Russian, Polish